Refund Policy

Created on 1 January, 2026 • Legal • 3 minutes read

Our 30-day money-back guarantee and refund policy for RZX.bio subscriptions.

This Refund Policy forms part of our Terms & Conditions. By using RZX.bio, you agree to this policy.

1. Our Commitment

At RZX.bio, we stand behind our product. We believe in providing a platform that delivers real value, and we are confident you will love using it. However, if things do not work out, we have a fair and transparent refund policy.

2. 30-Day Money-Back Guarantee

If the platform does not work as advertised or fails to deliver the features described, we will refund your payment in full within 30 days. No questions about functionality, no hassle.

This guarantee applies if:

  1. A core feature explicitly advertised on our website is completely non-functional
  2. The platform experiences persistent technical issues that prevent normal use
  3. We fail to provide the service level outlined in our Terms & Conditions
  4. You contact us within 30 days of your initial purchase date

3. How to Request a Refund

To request a refund, please contact our support team at [email protected] with:

  1. Your account email address
  2. Your subscription plan name
  3. Date of purchase
  4. Detailed explanation of the issue you experienced
  5. Any relevant screenshots or documentation (optional but helpful)

We will review your request and respond within 5 business days. If approved, the refund will be processed to your original payment method within 10 business days..

4. Subscription Refunds

Monthly Subscriptions

For monthly subscriptions, refunds are available within 30 days of your initial purchase or within 7 days of any renewal if you experience issues with the service.

Annual Subscriptions

For annual subscriptions, we offer:

  1. Full refund within 30 days of initial purchase
  2. Pro-rated refund within the first 90 days based on unused months
  3. After 90 days, no refunds are available, but you can cancel to prevent future charges

5. Non-Refundable Situations

Refunds are generally not provided in the following cases:

  1. You simply changed your mind or no longer need the service (you can cancel to prevent future charges)
  2. You violated our Terms & Conditions or Community Standards, resulting in account suspension or termination
  3. You request a refund after exceeding usage limits or after the applicable refund period has expired
  4. Issues caused by factors outside our control (your internet connection, device compatibility, third-party integrations)
  5. You failed to cancel before a renewal and are seeking a refund for an automatic renewal charge (unless within 7 days)
  6. Loss of data resulting from your failure to maintain backups
  7. Features working as designed but not meeting your specific expectations or preferences

6. Cancellation vs. Refund

Please note that canceling your subscription and requesting a refund are different:

Cancellation: Stop future billing but retain access until the end of your current billing period. You can cancel at any time from your account settings without losing immediate access to your paid features.

Refund: Request money back for a payment already made. Refunds are subject to the conditions outlined in this policy and will terminate your access to paid features immediately upon approval.

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period.

7. Free Trial

If you signed up for a free trial, no payment is required and therefore no refund is applicable. You can cancel your trial at any time before it converts to a paid subscription.

8. Disputes and Chargebacks

We encourage you to contact us directly before initiating a dispute or chargeback with your payment provider. We are committed to resolving issues fairly and promptly. Filing a chargeback without contacting us first may result in account termination and loss of data.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the service after changes are posted constitutes acceptance of the modified policy.

10. Contact Us

If you have any questions about our refund policy, please contact us:

  1. Email: [email protected]
  2. Response time: Within 5 business days
  3. Address: Reload People Ltd, 20-22 Wenlock Road, London N1 7GU, United Kingdom


Last updated: January 6, 2026