Terms & Conditions

Created on 24 January, 2023Legal • 1,308 views • 15 minutes read

Effective 24 January, 2023

By using Reload ZX Bio Pages, you agree to these Terms & Conditions (“Terms”) and the other policies that we link to here and on the Platform.

These Terms (and the policies we link to) apply to your use of our website (https://rzx.bio/), apps and any other software or features provided in connection with our services (collectively the “Platform” or “Reload ZX Bio Pages”). When we say “we”, “our” or “us” in these Terms, we’re referring to Reload People Ltd. and our group companies.

Please read these Terms carefully and reach out if you have any questions. If you don’t agree with them, please don’t use Reload ZX Bio Pages.

Your account

To create an account and become a Reload ZX Bio Pages user, you must be at least 18. If you’re creating an account on behalf of someone else, you must have their permission to do so. You’re responsible for your account and using it in a lawful way. When you create an account, you agree to comply with these Terms and that you’re (i) over 18, and (ii) legally able to enter these Terms with us. You must provide us with accurate info about yourself — if anything changes, please let us know so we can update your details.

If you’re using Reload ZX Bio Pages on behalf of a business or individual, you agree that you’re authorised by them to act and agree to these Terms on their behalf.

You’re responsible for anything that happens to your account, so keep your login details and password safe and don’t share them with anyone. If you think your account has been compromised, please contact us immediately.

You must not assign or transfer your account to someone else, or use your account (or allow it to be used by anyone) in a way which in our reasonable opinion, causes damage to our reputation, or infringes another’s rights or applicable laws and regulations.

Your username

The username you choose must be appropriate for everyone and cannot infringe someone else’s rights.

We know the username you choose is very important to you. But it’s also important that your username is appropriate for all audiences and doesn’t infringe anyone’s rights, including intellectual property rights (such as copyright and trade marks) (“IP Rights”).

You can’t use the name of another person (such as a celebrity), brand or company, have a username that is offensive, vulgar or obscene, or create an account with a username that you have no connection with just to profit from it in the future (known as “Domain Squatting”).

If any of these issues occur over your username, we’ll consider the circumstances reasonably and may require you to change it (and we may reassign it to someone else). If you refuse, we may suspend or cancel your account. If someone claims that your username infringes their IP Rights, they’ll need to send an email to [email protected] and you’ll have the chance to then issue a Counter Notice.

If you’ve not signed in or added new links or had any traffic to your account in the last 30 days we may reclaim or reassign your username (but never without contacting you first).

Your content — what is and isn’t allowed

We love the variety of content that our users post on Reload ZX Bio Pages! However, we want to ensure that everyone who visits the Platform can do so safely. That’s why we have our Community Standards.

Our Community Standards set out what content is and isn’t allowed on Reload ZX Bio Pages, so please make sure you follow them, otherwise we may suspend or permanently remove your account.

When we talk about your “content”, we mean the text, graphics, videos, links, and any other materials you add to your Reload ZX Bio Pages profile. You’re responsible for your content and you warrant that:

  • it’s yours or if you’re using third party content, you have all of the rights needed to post it on Linktree (and to let us use it in accordance with these Terms);
  • none of your content will violate the privacy, publicity, IP or other rights of anyone else;
  • your content will not (i) be misleading or deceptive, intended or designed to misinform, or likely to misinform a reasonable person, (ii) cause either of us to break any laws or legal obligations, and (iii) bring us into disrepute or damage our reputation;
  • your content doesn’t contain any viruses or other harmful code, files, or programs designed to interrupt or damage the functionality of the Platform or any other software, hardware or device;
  • you will not use, or authorise others to use, automated scripts or other scraping tools to collect information from your profile, or the Platform;
  • you won’t post any unauthorised advertising, solicitations or endorsements on Linktree; and
  • all of your content complies with the Community Standards.

Since laws and regulations differ from country to country, we may ban content that might be legal in some countries, and to take whatever action we think necessary, including removing content or restricting access to it or the Platform.

Your content — what we can do with it

We love your content and want to show it off. When you post content on Reload ZX Bio Pages, you give us the right to display, use, and share it.

When you post content on your profile, you grant us a licence to (i) use, publicly display, distribute, modify, adapt and create derivative works of such content; and (ii) use your name, image, voice, photograph, likeness and any other personal attributes in the content; on the Platform and in our marketing in all media (such as our social channels and any other advertising). This licence is worldwide, royalty-free and perpetual, which means we can use your content anywhere in the world, without paying you fees, for as long as we like. You agree that you have all third party rights necessary to post the content on Linktree and to grant us this licence.

You’ll retain all of your rights in your content. But keep in mind that your content will be publicly accessible, and may be used and re-shared by others on Linktree and across the internet.

Please don’t share personal info that you don’t want visible to the world, and never post social security numbers, passport details or similar info that could cause harm in the wrong hands. You may only post personal info relating to others where you have their consent and have kept a record of it.

We don’t have to monitor the accuracy, reliability or legality of your content, but we may choose to do so. We may modify, remove or restrict access to content at any time in line with these Terms or apply a sensitive content warning to content that we deem unsuitable for all audiences.

Our Platform

We own the Platform, but give you a limited right to use it for sharing content and viewing and interacting with other users’ content. We’re not responsible for any content, products or services made available via other users’ profiles.

All rights (including IP Rights) in and to the Platform (excluding your content) (the “Reload ZX Bio Pages IP”) are and will remain exclusively owned by Linktree or our licensors. You won’t acquire any rights in the Linktree IP and you’re not allowed to use it (including our brand name or logo) for any purpose (such as to imply a partnership with, or endorsement from Linktree), without our prior written approval.

As a user, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Platform to create, display, use, play, and upload content in accordance with these Terms. If we provide you with any images, icons, themes, fonts, videos, graphics, or other content, you must only use them on your profile and comply with any guidelines we make available to you.

You must not remove, obscure or alter any proprietary notices or trade marks on the Platform, or make unauthorised copies of, reproduce, distribute, licence, sell, resell, modify, translate, disassemble, decompile, decrypt, reverse engineer, create any derivative works from, or attempt to derive the source code of, the Platform or any part of it. If you visit Linktree profiles (a “profile visitor”), we grant you a limited, non-exclusive, non-transferable right to view and interact with the Platform via user profiles.

To the extent allowed by law, we’re not responsible for any opinions, advice, statements, products, services, offers or other content posted by other users on their profiles.

Your plan

You can subscribe to Reload ZX Bio Pages only if you have activated Reload ZX Pro profile using a referral link. More information on this page: https://reloadzx.com/reload-zx-bio-links-service/.

Your plan will start when you accept these Terms and continue until you cancel it.

To cancel, visit the account page (https://rzx.bio/account-delete).

Privacy & data

We care about the privacy of our users and Profile Visitors.

Our Privacy Notice explains how we handle your personal data for our own purposes. Whereas our Data Processing Addendum (“DPA”) (which is incorporated into these Terms) sets out your responsibilities (and ours) for respecting the privacy rights of visitors to your profile. In creating your account, you agree that where the DPA applies to you, you have read, understood and agreed to it. To find out how we use cookies, visit our Cookie Notice.

  1. All data (and any IP rights in data) that we or the Platform create or generate based on your use (or profile visitors’, or other users’ use) of the Platform or content (“Data”) will be owned by us. We may provide Data or visualisations of Data to you as part of the service we offer on the Platform (we call this “Biolink Statistics”). We make no representations or warranties as to the accuracy or completeness of the Biolink Statistics, but we’ll try to make it as accurate and complete as we can.

Your visitors & customers

You’re responsible for your profile visitors, including customers who purchase goods or services through your Reload ZX Bio Pages (collectively “End Users”).

You’re solely responsible for (i) the way in which End Users use and interact with your profile and your content; (ii) complying with all laws in relation to your End Users, and all transactions between you and End Users made through your Reload ZX Bio Pages (e.g. via our “Commerce” or “Payment lock” features).


If we share any confidential information about us or the Platform with you, you must keep it secret and secure.

From time to time, we may share info with you that is confidential (e.g. we may reveal new and upcoming features to you if you take part in beta testing with us). You must keep this info secret and secure and use reasonable measures to prevent others from accessing it.


We love hearing your ideas on how we can make Reload ZX Bio Pages even better! Sometimes, we may make “beta” functionality available to you and seek your feedback.

Keep in mind that if you share feedback with us, we’re free to use it however we like, without payment to you (or to not use it at all). We may from time to time make certain functionality of the Platform available to you in “beta” (or similar). You acknowledge that we are still evaluating and testing such beta functionality and it may not be as reliable as other parts of the Platform.


We are not liable for your use of the Platform and you’re responsible for keeping backups of your own content.

  • We are not liable for any damages suffered as a result of downloading, installing, or using the Platform, or copying, distributing, or downloading any content from the Platform. You have sole responsibility for the adequate protection and backup of your data, content, and devices used in connection with the Platform.
  • You will indemnify us against any loss arising out of a breach by you of these Terms, or a third party claim made against us in relation to your content.
  • Neither of us will be liable for any indirect, punitive, special, incidental or consequential damage (including loss of business, revenue, profits, use, privacy, data, goodwill or other economic advantage), whether for breach of contract, in tort (including negligence) or otherwise, even if we know such damage is possible.
  • Our liability to you under or in connection with these Terms or the Platform will not exceed the greater of the fees you paid to us at the time the liability arose.


There’s a few things we disclaim under these Terms.

Your use of Reload ZX Bio Pages and any content contained on the Platform is at your sole risk. The Platform is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express or implied, including (but not limited to), up-time or availability, or any implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Reload ZX Bio Pages, its affiliates and its licensors do not make any express or implied warranties or representations, including that:

  • the Platform will function uninterrupted, securely or be available at any time or place;
  • any errors or defects will be corrected;
  • the Platform is free of viruses or other harmful components;
  • the Platform is effective or the results of using the Platform will meet your needs; or
  • any content on the Platform (including any user content) is complete, accurate, reliable, suitable or available for any purpose.

These Terms apply to the maximum extent permitted by law and nothing in them is intended to exclude, restrict or modify legal rights that you may have, which cannot be excluded, restricted or modified by contract. If these Terms are governed by the England and Walles Consumer Law, our liability to you for not complying with a consumer guarantee is limited to re-supply of the services or payment.

Third Party Services

We may include in the Platform, access to specific functionality or services which are provided by third parties (e.g. a payment portal or online store front).

Reload ZX Bio Pages integrates with various third party products and services. Unless we say otherwise, we do not endorse (or make any warranties or representations in relation to) any third party product or service and do not offer refunds for any amounts you’ve paid to a third party.

Your use of any third party product or service may be subject to separate terms and conditions, which you’re responsible for reviewing, accepting and complying with. If you don’t accept or comply with those third party terms, we may suspend or cancel your account, or limit your access to such services within our Platform.

Cancelling your account

If you don’t comply with these Terms, we may suspend or cancel your account or limit the functionality of the Platform, which you have access to.

Depending on what the non-compliance is, we may not use this right to suspend or cancel your account, but if there is repeat non-compliance, or a material non-compliance, we are likely to. If we suspend or cancel your account, we will usually notify you beforehand (but we don’t have to) and you will not receive a refund of any fees paid upfront.

If you think your account has been cancelled by mistake or you have an issue with these Terms or the Platform, please email [email protected]. Both us and you will use all reasonable efforts to resolve the issue in good faith, and neither of us will bring any legal action on the issue until we have spent at least 1 month trying to work it out.


Reload ZX Bio Pages is constantly evolving and improving. From time to time we may make changes to the Platform or these Terms. If the change will have a significant negative impact on you, we’ll notify you beforehand.

We may need to change these Terms from time-to-time to reflect business updates, changes to the Platform (including if we decide to discontinue any functionality, features or part of the Platform), legal or commercial reasons, or otherwise to protect our legitimate interests.

We can make these changes at any time and it’s your responsibility to check these Terms now and then for any changes. However, if a change will have a material negative effect on you, we’ll use our best efforts to notify you at least 1 month before the change takes effect (e.g. via a notification on the Platform).

Your continued use of the Platform after any changes to the Terms is taken as your acceptance of the revised Terms. If you don’t agree with the changes, we ask you to stop using Reload ZX Bio Pages and cancel your account.

A few other things

There’s a few more things we need to say before you can use Reload ZX Bio Pages.

Laws may apply to you or us as a result of your specific location. If this is the case, and if those laws are inconsistent with any part of these Terms, those laws will take precedence to the extent of the inconsistency.

These Terms (along with the Privacy Notice and any other policies we link to) make up the entire agreement between you and us in connection with the Platform. No other term is to be included, except where required by law. All implied terms except those implied by statute which cannot be excluded are expressly excluded.

If any provision of these Terms is invalid under the law of any country, then it will be severed from these Terms in that country and the remainder of these Terms will continue to apply.

These Terms are governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Our failure to insist upon or enforce any provision of these Terms will not be considered a waiver of any provision or right. Neither these Terms, nor the Platform, create a relationship of agent / principal between you and us.

Company Details

Reload People Ltd. is a company incorporated in England and Wales with registered number 14302234 whose registered address is 20-22 Wenlock Road, London, N1 7GU. You can contact Reload People Ltd. by email on [email protected].